We use standard cookies to measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous – so we don’t know who you are; just that somebody visited our site.
The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.
Social networks could know that you’re viewing this website (that isn’t to say they do, but we don't know that they are not). We don't encourage or invite the use of social media 'likes' or 'shares' directly from our website.
Emails and Social Media
We may send you email notifications regarding your service (such as invoices) or which you have specifically requested. You have the ability to opt out of any of this communication at any time.
We will not give your personal information or email address to any third parties except where they are specifically employed to help deliver our own services (e.g photos of garment-fitting to pattern cutters and alterations tailor)
Updates to this policy
© Lewis of London Tailoring. 2019. All rights reserved. England and Wales.
TERMS AND CONDITIONS
“Customer” means any person who is purchasing items from the Supplier.
“Supplier” means Lewis of London Tailoring.
The Supplier will deal with the Customer’s order in accordance with its obligations under the Sale of Goods Act 1979 (as amended) and the Sale and Supply of Goods to Consumers Regulations 2002.
The Supplier's consumer contracts are governed by English law and shall fall under the exclusive jurisdiction of the courts of England.
The statement of the Supplier's Terms and Conditions of trade is in accordance with the Customer's statutory rights under the legislation above.
Title in the Goods shall not pass until the price of the garments have been paid in full for the Goods. Title in the Goods shall pass when the price of the garments have been paid in full for the Goods.
The supplier warrants that the garments description will correspond with the description logged by the customer at the time of purchase.
The supplier shall ensure that all garments supplied to the Customer are capable of being altered. There will be an additional expense in making alterations to the garments/suits specified. [Please see the Cancellation and alteration policy below].
The Supplier shall not be liable for the any loss or cancellation of order relating to a change in the dimensions of the customer after the order was placed.
The Supplier will not be held liable for any costs incurred on the part of the Customer during the fitting procedure of Repair, Replace and finally Refund, regardless of the outcome of the fitting procedure.
The Customer must arrange for receipt or collection and or fitting of the garment within a month of notification. After such time, the supplier reserves the right to destroy or dispose of the garment in question. If the Customer agrees with the Supplier to collect the garment outside of a month, The Supplier shall not be liable for any loss relating to a change in the dimensions of the customer after the order was placed. The Customer agrees to attend a fitting following work being carried out on the fit of the Customer's order.
Failure by the Supplier to notify the Customer of an order being 'ready for collection' is not grounds for compensation, the Customer has an obligation to make reasonable arrangements for collection of their order.
The Customer is obliged to complete the fitting process under the fit guarantee scheme.
All price quotations are valid for 10 working days after which a new price may be quoted.
If the customer is not satisfied with either the quality or the fit of the ordered items Lewis of London will, after inspection of the goods, follow a strict policy of Repair, Replace and finally Refund. A Refund can only be processed following the procedures of Repair and Replace, and not before the third fitting. For the avoidance of doubt, the first fitting is defined as the first time the Supplier delivers the physical garment for fitting with the Customer.
In the case of a refund, you will be eligible for a full refund. Lewis of London retains ultimate discretion on whether a product is deemed faulty or not. All customers fit guarantee entitles alterations to an order up to 1 month after time of collection. Any alterations desired after 1 month from time of collection will carry alterations fees.
It is understood that turnaround and dispatch of the orders placed at the Supplier may vary from time to time depending on current order volumes, work schedules, fabric availability or a particular characteristic of the order placed. The Supplier will do its best to comply with the approx turnaround of 30 days (or 15 day for 'express' orders) from order submitted to first fitting. Timing will be longer during the Portuguese holiday (Easter, Summer and Christmas) periods and does not include Portuguese or UK public holidays.
Dispatch times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which the Supplier is not responsible. The supplier will not be responsible for such delays resulting from situations within the Customer's control, such as the Customer not being available to accept delivery, or incorrect delivery details supplied.
Timing does not include any necessary alterations or those requested by the customer.
RETURNS AND CANCELLATIONS
Terms and Conditions of Order Placement, Order Changes, Fit Guarantee, Returns, Cancellations, Deadlines and Deliveries.
Use of this website implies that all the terms and conditions in regards to orders placed, order placement and other issues concerning orders, as outlined here have been accepted and agreed to.
The 50% deposit is non-refundable as the order is processed immediately and purchased cut lengths of fabric are non-returnable. The order can be cancelled free of charge at anytime prior to a deposit being paid.
Any requests for changes must be made to an order within 24 hours of placing the order though requesting a change within 24 hours of placing the order does not guarantee that a change can be made. The Supplier will, where possible, endeavour to make changes. All changes to an order, once the order has been submitted and where a change remains possible, will carry a £20 change fee per change.
As each order is personally tailored, the Supplier is unable to resell an order to any Customer other than the Customer placing the order, and as such the Supplier cannot accept returns on the basis of a change of mind on the part of the Customer. Neither can the Supplier accept returns where the Customer requests a change to an existing order and the Supplier cannot fulfil that change. Where there is a dispute between Customer and Supplier over the styling of the order, the record on the Supplier's ordering system, as reflected in the Supplier to Customer email requesting styling confirmation, is taken as the agreed order.
In the unlikely event that a manufacturing error has occurred we will follow our strict repair, replace or refund policy up to 1 year after completion of an order. Should a customer return a garment over 1 year after completion Lewis of London will not accept responsibility for a faulty garment and will maintain the customer has had fair use of the product.
We are not liable for defects resulting from the customer not following the care instructions. The Supplier will not be responsible for general wear and tear to any garment, and is not liable to replace any damaged fabric caused after the garment is in the Customer's possession.
Lewis of London Tailoring can change the terms and conditions at any time. If you have any questions please write to us by email to or by post to Lewis of London Tailoring, 14 Cantelowes Rd, London, NW1 9XP, United Kingdom.